PREORDER INFORMATION

If you do not want to accept the "preorder" terms and conditions, then you are more than free to purchase the product once it is restocked.

If a product has the text: [PREORDER], then the product is estimated to arrive in our possession anywhere between 2 weeks and 8 weeks (or more based on the type of product and information written in the estimation), depending on the shipment times; this time estimation can change with delays from international carriers, delivery issues, customs delays and processing, supplier breaks, etc.

Please keep in mind we do not have any control over external factors, such as intense weather conditions, international transportation route blockages, customs processing times and supplier delays.

If you purchased items that have [PREORDER] in their title + any regular items that are already in stock, your order will be shipped out ONLY when the preorder stock arrives in our possession and is ready for shipping out. They will be sent out together. If you don't want to wait for regular products to be shipped out together with the preorder items, please place separate orders for the PREORDER items and the in-stock ones.

Orders will be shipped out with priority in order based on the date your purchase of the PREORDER item was made.

If you need extra details about when a specific product is supposed to arrive, please use the chat on the site to get in touch!

The products purchased with the text PREORDER in the title are not in stock and as a result the customer takes upon themselves the obligation to pay and receive the products from the moment they place their order and after the 24h have passed from that moment onwards.

These products are considered brought and made to order for the customer who purchases them and no return or refund of their value is accepted after the payment has been completed, unless they modify the contract or cancel the order within 24h.

The customer has 24 hours to notify the seller (jellí) by official means (e-mail, SMS, phone call, website chat function, contact form) of the termination of the contract by cancelling or modifying the order with products with the PREORDER status. After the continuous and consecutive flow of the 24 hours, if the customer changes his mind and denounces or terminates the contract after placing the order for reasons not attributable to the merchant, the amount paid is not reimbursed for items with the text PREORDER in the title or description on its page.