Shipping policy

For the purpose of the shipping policy, all “days” are referring to “business days / working days” which do not include national holidays according to each country, bank holidays, strikes and other phenomena that will cause a non-working day, unless it is specified otherwise in the context.


Please read this entire policy, everything you need to know about shipping is here!

🇷🇴 Romania

(based on weight and parcel size)

For Cash on Delivery orders (+ 5 lei extra fee): if you do not manage to receive your parcel for any reason that has nothing to do with our side of order processing and dispatch (you do not collect the parcel from pick-up point, wrong contact details or not present to receive the parcel, you refuse a parcel at delivery etc.), then we will apply sanctions immediately.

If you want to place another order, after the first return, you will have to pay the shipping fees from the returned order (including the return fee) + the new shipping fee from your current order. All orders placed after the first return must be paid in advance by card. This is because you have lost our trust as a merchant that you will uphold the obligation of cash-on-delivery payment. We are not a corporation, but a small business. Please do not disrespect our work, just as we do not disrespect our customers.

If you have 2 returns of such nature without reasonable motive, it will result in your permanent ban from our site, cancelling all your orders for the future, no exceptions.

Please do not abuse this, because when you place orders on the site, you agree and accept these terms and conditions. Any deviation and violation of them will be considered bad faith.

After you place an order with Cash on Delivery as payment, we will manually add 5 lei to your order amount due to the extra taxes imposed by the couriers for this service.

Cash on Delivery is not available for preorder items and custom press-on nails!

For all other returned (not picked up, rejected at delivery, wrong address etc.) orders, paid by card or bank transfer, we will not refund you the full product amount if:

  • The product is damaged from the unnecessary return trip and cannot be resold (no refund at all);
  • The logistics partner charges us for return fees, which we will deduct from your order value (partial refund);
  • The parcel gets lost on the return trip and can no longer be retrieved (no refund at all);

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⏰📦 Processing time for domestic orders: 1 to 4 days for items in stock; up to 9 days for custom handmade orders; 10 days for busy periods (sales, holidays, seasonality, high order volumes, unexpected natural phenomena etc.)

🚪 Home/Door Delivery Couriers:

  • Sameday: 17 - 29.80 lei
  • Fan Courier: 15.80 - 21 lei
    • FAN Saturday door delivery: 25 lei - for orders placed on Friday up to 15:00 (3pm)
  • FREE on orders above 300 lei

📍 Pick-up / Collect Points & Lockers:

  • ‼️ You will need to select the locker/pick-up point AFTER placing the order. A map will open and you can choose your selected delivery point from there.
  • FREE on orders above 300 lei

🚚 Delivery times: 1 - 2 days, but can be prolonged due to courier transit and processing times

Bucharest EXTRA:

  • Personal pickup: FREE
    • Monday - Thursday: between 10:00 - 14:00
    • No pickups Fridays, Saturday & Sunday!

All pickup orders must be paid in advance via card or bank transfer. We do not accept cash payments or any other form of monetary reimbursements. Pickup must be scheduled at least 24 hours in advance and is only done through an appointment via DM on Instagram @nailsbyjelli / @jelli.eu, or through email, whether as a reply to the pickup ready email or a separate one.

For safety reasons, the address will be sent to you through the pickup email along with the details regarding the exact location. Please do not come unannounced, outside working hours, or without our written and express permission or agreement! We have the right to select out clientele and refuse pickup if our safety, well-being, and overall mental health is being put at risk, or if the customer has exhibited behaviour that is rude to staff and associated partners.


🌍 Worldwide 

(based on weight and parcel size)

⏰📦Processing time for worldwide orders: 2 to 5 days for items in stock; up to 9 days for custom handmade orders; 10 days for busy periods (sales, holidays, seasonality, high order volumes, unexpected natural phenomena etc.)

‼️ You will need to select the locker/pick-up point AFTER placing the order. A map will open and you can choose your selected delivery point from there.

✈️Shipping transit times:

  • Home Delivery Couriers: please see table below!
  • National Post Services:
    • EU: 5 - 20 days in transit
    • Non-EU: 15 - 50 days in transit
    • These times can be longer depending on customs processing and other postal procedures specific to each country of destination; there is nothing we can do about this and we cannot be held responsible for issues resulting from it.
    • UNTRACKED parcels will have an extra 10 - 20 days in transit!

‼️ Shipping via National Postal Services:

  • UNTRACKED SHIPPING IS INDEFINITELY SUSPENDED. ONLY TRACKED AVAILABLE.
  • shipping via the National Postal Services will take LONGER than home deliveries!
  • in some cases, you will have to go to the post office with your ID to pick up the parcel;
  • orders shipped through the National Post may NOT ship directly to your door/address!
  • please check delivery details with your local postal service!

Please check updated shipping prices at checkout! I'm always finding the best shipping prices and changing them regularly!

UNTRACKED parcels can get lost without being able to get located, and jellí will not be liable or refund the customer for any damaged or lost parcels via National Post Services that are UNTRACKED (without AWB or tracking number)!! Please choose this service at your own risk!

‼️Customs fees & other taxes for non-EU delivery addresses:

  • a fixed fee of 5 EUR for customs clearance / per order
  • fees for Home Deliveries through couriers are as follows:
    • Switzerland: 7.7% VAT + 5 EUR customs fees (DDP)
    • Lichtenstein: 8% VAT + 5 EUR customs fees (DDP)
    • Ukraine: 20% VAT, you might need to pay customs fees on delivery (DAP)
  • fees will be invoiced via email before processing your order - to be paid online through Shopify by card. If the due amount isn't paid within 3 days (weekends and holidays included) then your order will be cancelled automatically and the amount will be refunded to the card that was used for making the payment.

Please note that these prices are an ESTIMATION and they fluctuate according to the currency exchange rate on a daily basis! All base rates are set in RON and then converted to your local currency at the moment you go through checkout.

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We reserve the right to not honour, ship, or deliver a client’s order in the following situations:

  • Not being able to get in contact with the client after numerous attempts via email or store chat;
  • We have reasonable doubts that the client will be able to receive the parcel, as to avoid our products getting damaged on the way back to us, rendering the product unable for sale or restocking;
  • The product in question contains items that cannot be shipped to the destination country or outside of the EU (client will be informed via provided channels of communication): 
  • Shipping and delivery taxes are either too long or too expensive, so the customer needs to explicitly confirm that they fully understand and agree to these terms when notified by us;
  • The client has displayed rude, uncomfortable, defamatory or inappropriate behaviour with staff members or outside of our website and channels of communication; we reserve the right to carefully select our clients and who we associate with!
  • If the client is a suspect of fraud or our systems detect fraudulent attempts, it also applies for abusive behaviour towards our business, clients, and staff members; 

jellí will deliver the products within the deadlines indicated to the online shop for the ordered product, within a period of 1 to 5 working days from the date on which the order was generated or no later than 10 days from the date on which the customer generated the order in special cases, unless the parties agreed otherwise.

If the company is unable to perform the contract because the product or service is not/is no longer available, the company will inform the customer of this unavailability, and the money paid by the customer for the unavailable product, if any, will be reimbursed within a maximum of 14 days.

If delivery deadlines cannot be met, jellí shall notify the customer of the estimated time for completion of the delivery.

If jellí receives incorrect information relating to the invoicing or delivery of products, or is unable to get in contact with the customer for confirmation through the contact details provided, it may refuse to fulfil the order, without it being considered to be a breach of the contract or setting a new time limit for the fulfilment of the order. This is applicable for all orders, domestic and international.

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INTERNATIONAL DELIVERY

In countries outside the European Union, customs duties and taxes are paid on top of the value of the package. They are separate from the cost of products and transport and are not included in the tariff at the end of the order, being specific to each destination. The buyer agrees to pay all duties and custom fees that may arise outside of the invoiced amount paid to jellí via their site.

Items may not be delivered to post boxes or post codes. Consignments shall be delivered to the address of the recipient communicated by the consignor, but not necessarily in person, to the destination person. References to addresses with a central reception area will be delivered to that area, if specified by the customer in their 

Postal service or courier may notify the consignee of a future or unsuccessful delivery, the consignee may be offered alternative delivery solutions such as delivery on the other day, delivery without signature of the nature of receipt, rerouting or collection from a dispatch centre.

If the delivery cannot be carried out or the consignee cannot reasonably be identified or located, or the recipient refused delivery or to pay duty/customs fees or other delivery costs, only the cost of the goods and not the transport (initial shipment + return cost) will be returned to the consignee. jellí reserved the right to withhold amounts equivalent to the extra taxes charged to us on account of the above mentioned situations on the fault of the recipient.

Postal service or courier will make all reasonable efforts to deliver within their regular delivery schedules, but these are not mandatory. Jellí and postal service or courier are not liable for any damage or loss caused by delays.

CANCELLING OR MODIFYING ORDERS

The buyer may cancel or modify an order by contacting jellí within a reasonable time limit or 24h, before the order is dispatched or packed, at the email address shop@jelli.eu or via the store chat.

If you wish to modify or cancel an order whose status is: ‘In process' or 'unfulfilled’, this can be done by contacting us via email at: shop@jelli.eu or the chat function on the site.

An order of which the status is packed may also be cancelled, provided that it is NOT taken over by the courier company. If the parcel has left the headquarters of jellí, the customer only has the possibility to return/refuse the order. If the customer has not informed the company about the wish to cancel the order, its refusal is considered to be an abuse. Thus, we reserve the right not to refund or honour the orders of customers who have previously refused an order.

In addition, the customer will be liable for the transport charge if the parcel paid in advance under the online card scheme is refused/not taken over, the recipient cannot be collected or the parcel cannot be delivered due to incorrect/incomplete data. Only the value of the products ordered will be returned to the customer, but not the transport fee.

In the case of products with free shipping, the value of the round-trip shipping will be deducted from the total amount of the order, according to the services invoiced by the logistics partner (information about the costs that the customer will receive when the parcel arrives in our possession and after the evaluation if it is fit for resale). This fee remains the sole responsibility of the customer and is not the seller's fault. If another subsequent delivery is desired by the customer, he will have to pay the full shipping fee, even if the product(s) ordered are usually offered with free shipping by jellí.

Please check the shipping fees at checkout as they are updated regularly!