Shipping policy

Summary of contents:

Bucharest ONLY:

  • [NEW] BooKurier: 12.50 lei
  • Personal pickup: FREE
  • Monday - Friday: between 18:00 - 20:00 (this isn't my full time job yet, so I'm not always here 😅)
  • No pickups Saturday & Sunday!

All pickup orders must be paid in advance via card or bank transfer. We do not accept cash payments or any other form of monetary reimbursements. Pickup must be scheduled at least 24 hours in advance and is only done through an appointment via DM on Instagram @nailsbyjelli, or through email, whether as a reply to the pickup ready email or a separate one. For safety reasons, the address will be sent to you through the pickup email along with the details regarding the exact location. Please do not come unannounced, outside working hours, or without our written and express permission or agreement! We have the right to select out clientele and refuse pickup if our safety, well-being, and overall mental health is being put at risk, or if the customer has exhibited behaviour that is rude to staff and associated partners.

Romania shipping fees

  • Sameday: 18 lei
  • Easybox (anywhere in RO): 15 lei
  • FREE on orders above 200 lei

Europe Shipping fees

  • variable fee based on country
  • FREE shipping on orders over 150 EUR*
  • for shipping in Cyprus, Iceland, Ireland, Liechtenstein, Malta, Norway, Switzerland, please send an email through our contact form so we can give you a shipping estimation.

 jelli nails soft gel europe shipping EU delivery table

 

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jellí will deliver the products within the deadlines indicated to the online shop for the ordered product, within a period of 1 to 3 working days from the date on which the order was generated or no later than 10 days from the date on which the customer generated the order in special cases, unless the parties agreed otherwise.

If the company is unable to perform the contract because the product or service is not/is no longer available, the company will inform the customer of this unavailability, and the money paid by the customer for the unavailable product, if any, will be reimbursed within a maximum of 14 days.

If delivery deadlines cannot be met, jellí shall notify the customer of the estimated time for completion of the delivery.

If jellí receives incorrect information relating to the invoicing or delivery of products, it may refuse to fulfil the order, without it being considered to be a breach of the contract or setting a new time limit for the fulfilment of the order.

DELIVERY IN ROMANIA

The products marketed by jellí may be delivered throughout Romania, using the method and delivery deadline chosen by the customer when placing their order. After the parcel has been sent, you will receive an email notifying you of the new status of the order. The delivery deadline is 1-3 working days for products in stock. In rare cases (high impact promotions, Black Friday, unforeseen events, employees on leave, religious holidays etc.) the processing of orders may take longer due to the large volume of parcels or the temporary start of the activity. However, the processing of confirmed orders may not exceed 10 days.

The processing of orders including products whose stock has been reported by our platform, or those placed by users who could not be contacted by our team, will be delayed until the situation is resolved.

INTERNATIONAL DELIVERY

Jellí products can now be ordered with express delivery all over the world via DHL/DPD, with the associated costs varying depending on the country. Please enter your destination address at checkout.

Orders with international delivery shall be paid in advance through Stripe and shall have a fulfilment deadline of 2 and 3 working days. In rare cases (high impact promotions, Black Friday, unforeseen events, employees on leave, religious holidays etc.) order processing may take longer due to the large volume of parcels or the temporary start of the activity. However, the processing of confirmed orders may not exceed 10 days.

In countries outside the European Union, customs duties are paid on top of the value of the package. They are separate from the cost of products and transport and are not included in the tariff at the end of the order, being specific to each destination. The buyer agrees to pay all duties and custom fees that may arise outside of the invoiced amount paid to jellí via their site.

Items may not be delivered to post boxes or post codes. Consignments shall be delivered to the address of the recipient communicated by the consignor, but not necessarily in person, to the destination person. References to addresses with a central reception area will be delivered to that area.

DHL may notify the consignee of a future or unsuccessful delivery, the consignee may be offered alternative delivery solutions such as delivery on the other day, delivery without signature of the nature of receipt, rerouting or collection from a dispatch centre.

If the delivery cannot be carried out or the consignee cannot reasonably be identified or located, or the recipient refuses delivery or to pay duty/customs fees or other delivery costs, only the cost of the goods and not the transport will be returned to the consignee. jellí reserved the right to withhold amounts equivalent to the extra taxes charged to us on account of the above mentioned situations on the fault of the recipient.

DHL will make all reasonable efforts to deliver DHL’s regular delivery schedules, but these are not mandatory. Jellí and DHL are not liable for any damage or loss caused by delays.

CANCELLING OR MODIFYING ORDERS

The buyer may cancel or modify an order by contacting jellí within a reasonable time limit, before the order is dispatched or packed, at the email address shop@jelli.eu

If you wish to modify or cancel an order whose status is: ‘In the procedure’, this can be done by contacting us via email at: shop@jelli.eu or telephone, from 12:00 to 15:00 Monday to Thursday, by telephone number: + 40770368542. Please note that we are not working on Fridays and will not be able to answer calls or communications until the next working day.

An order of which the status is packed may also be cancelled by telephone provided that it is NOT taken over by the courier company. If the parcel has left the headquarters of jellí, the customer only has the possibility to return/refuse the order. If the customer has not informed the company about the wish to cancel the order, its refusal is considered to be an abuse. Thus, we reserve the right not to honour the orders of customers who have previously refused an order, except in cases where they pay for the order in advance via card or bank transfer.

In addition, the customer will be liable for the transport charge if the parcel paid in advance under the online card scheme is refused/not taken over, the recipient cannot be collected or the parcel cannot be delivered due to incorrect/incomplete data. Only the value of the products ordered will be returned to the customer, but not the transport fee.

DELIVERY TIMES

Delivery times are from Monday to Thursday to the address specified by the customer in the order. Weekends, religious and legal holidays are not considered working days. Given that we use an outsourced service, we cannot ask the courier company to deliver a certain time or date. We are also not responsible for the delays caused by the courier company. The delivery period is generally 2-3 days for domestic orders, and 5-20 days for international orders from the time of dispatch of the parcel, but these terms may be exceeded in certain cases, such as promotional periods, holidays or periods during which roads are unusable (floods, large amounts of snow, ice etc.).

SHIPPING FEES

Shipping fees are listed at the top of this page. These are the countries outside Romania we currently ship to. If you don’t see your country here, please contact us via email.
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland