jellí | order processing information
STORE BUSINESS HOURS
Monday - Thursday: 10:00–15:00
Friday - Sunday: CLOSED
⚠️ Only Monday - Thursday are considered working/business days for our store.
Orders are processed, packed and handed over to the courier only during the business hours listed above.
Friday, Saturday and Sunday do NOT count toward the processing times mentioned below.
For example: if you place an order on Friday, its processing time begins on Monday, which is our next working day.
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WHAT DOES THE COLOURED STATUS BAR MEAN?
The status bar displayed on our website shows our current order-processing capacity. Please check it when placing your order, as it may affect the estimated processing time.
🟢 NORMAL PROCESSING
Orders are being processed normally according to our standard processing times:
Romania: 1–4 working days
International orders: 2–5 working days
These are processing times before the parcel is handed over to the courier, not delivery/transit times.
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🟠 HIGH ORDER VOLUME
We are experiencing a higher-than-usual number of orders and are approaching our maximum processing capacity.
Orders are still being processed normally, but an additional delay of approximately 1–2 working days may occur once capacity is reached.
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🔴 FULL ORDER CAPACITY
Our current processing capacity has been reached.
Orders placed while the red status is displayed may require an additional 2–3 working days for processing, on top of our standard processing time.
During these periods, replies to emails, messages and other customer-support enquiries may also take longer due to the increased workload.
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⚫ STORE CLOSED / ON BREAK
Orders are NOT being processed while this status is displayed.
Customer support is also unavailable during this period.
You may still place an order, but all orders placed while the store is on break will begin processing only after the reopening date displayed on our website.
The days during which the store is closed do not count as processing days.
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PLEASE KEEP IN MIND
Order processing time ≠ courier delivery time.
Processing time refers to the time we need to prepare and dispatch your order. Courier transit time begins after your order has been handed over to the courier.
When contacting us regarding your order status, please calculate the processing period using:
1. the date the order was placed
2. our Monday - Thursday working schedule
3. the coloured processing status displayed when the order was placed
If your order is still within the applicable processing period, it is being processed normally and there is no need to contact us for an update.